Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment the same day you call. Our technicians carry the tools and common parts needed for this repair on their trucks. A typical track realignment takes 30-60 minutes once we arrive. For emergency situations, we offer 30-minute response times. The exact timeline depends on the severity of the misalignment and whether any parts need replacement. During your call, we'll assess the situation and give you an accurate time estimate.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors: (1) Impact damage from vehicles or objects hitting the door, (2) Loose mounting brackets that allow the track to shift over time, (3) Worn or damaged rollers that don't glide smoothly, (4) Foundation settling that affects the garage structure, (5) Improper installation or poor quality materials, (6) Temperature fluctuations causing metal expansion and contraction, (7) Normal wear and tear after years of use. Regular maintenance can help prevent misalignment by catching loose hardware early and keeping rollers in good condition.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations through our partnership with trusted lenders. We understand that a new garage door is a significant investment in your property. Our financing options include: (1) No-interest financing for qualified buyers on select products, (2) Low monthly payment plans with terms up to 60 months, (3) Quick approval process with decisions in minutes, (4) No prepayment penalties. Our team can discuss financing options during your free in-home consultation and help you find a payment plan that fits your budget.

Question 4

What is included in a garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete safety inspection of all components, lubrication of springs, rollers, hinges and bearings, tightening of all hardware and mounting brackets, balance testing and adjustment, weatherstripping inspection and adjustment, opener operation testing, safety sensor alignment check, battery replacement for remotes and keypads, and a detailed report of door condition. Regular maintenance extends the life of your garage door and helps prevent costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door may take 4-6 hours. This includes removal of the old door (if applicable), installation of the new door and hardware, opener installation and programming, safety testing, and cleanup. Custom doors or complex installations may take longer. We always provide a time estimate before starting work and work efficiently to minimize disruption to your day.

Question 6

Do you provide emergency garage door repair services?

Accepted Answer

Yes! We offer 24/7 emergency garage door repair services for urgent situations like: doors that won't close (security risk), doors stuck open or closed, broken springs that make the door inoperable, doors off track, and damaged doors from accidents or break-in attempts. Our emergency response time averages 30 minutes, and we carry common parts on our trucks for immediate repairs. There's no extra charge for after-hours emergency calls.

Question 7

What brands of garage doors do you install and service?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, Overhead Door, CHI, and more. We also work with opener brands like LiftMaster, Chamberlain, Genie, and Craftsman. Whether your door is residential or commercial, new or 30 years old, our technicians have the training and parts to service it properly.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranty coverage: 1-year warranty on all labor for repairs and installations, manufacturer warranties on all parts (typically 1-5 years depending on the component), lifetime warranty on select installation packages, and our satisfaction guarantee that we'll make it right if you're not happy. Our warranty is transferable if you sell your home, adding value to your property.

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